april, 2021

thu29apr12:00 pm1:00 amOn ZoomCustomer Support Across CulturesA Customer Support Roundtable, with Todd Garcia 12:00 pm - 1:00 am(GMT-05:00) View in my time WHO THIS IS FOR:All Team Members,Customer Support,Leaders,Managers,personal growth

Junto Members only

Event has already taken place!

Event Info

WHY THIS TOPIC:

Outstanding customer support is foundational in the success of any organization, and it starts with an understanding that each customer is different and unique. Reading the room in customer interactions is a crucial step in building positive relationships and truly understanding your customers. Whether you’re dealing with customers internationally, cross-culturally, old, or young, having a dynamic customer support approach is the only way to ensure top-tier support every time.
 
WHAT YOU’LL LEARN: 
  • how to “read the room” and set yourself up for success
  • four crucial steps to remember in any interaction
  • strategies to provide top-tier support unique to each customer
THIS MIGHT BE FOR YOU IF YOU ARE: 
  • in a client or customer-facing role
  • looking for a new, dynamic approach to customer success
  • wanting to elevate your relationship management skills
  • often dealing with customers/clients of different demographics

Todd Garcia

X