WHY THIS TOPIC:
Outstanding customer support is foundational in the success of any organization, and it starts with an understanding that each customer is different and unique. Reading the room in
Event Info
WHY THIS TOPIC:
Outstanding customer support is foundational in the success of any organization, and it starts with an understanding that each customer is different and unique. Reading the room in customer interactions is a crucial step in building positive relationships and truly understanding your customers. Whether you’re dealing with customers internationally, cross-culturally, old, or young, having a dynamic customer support approach is the only way to ensure top-tier support every time.
WHAT YOU’LL LEARN:
how to “read the room” and set yourself up for success
four crucial steps to remember in any interaction
strategies to provide top-tier support unique to each customer
THIS MIGHT BE FOR YOU IF YOU ARE:
in a client or customer-facing role
looking for a new, dynamic approach to customer success
wanting to elevate your relationship management skills
often dealing with customers/clients of different demographics