Many times we can struggle to say “no” to a request. It may a fear of conflict, not being a team player, or many other things. Let’s face it though, we can’t take on everything and we can’t say yes to everything. However, saying “no” when we need to can help grow our confidence and ability to do so.
WHAT YOU’LL LEARN:
Strategies to remove “I’m sorry” from our everyday speech
Saving our sorrys for when we are truly sorry
Ways to show empathy without relying on apologizing
THIS MIGHT BE FOR YOU IF YOU ARE:
Want to express empathy without apologizing
Want to learn ways to change your language while still be courteous
Deal with customers who may express issues and how to handle without apologizing
We help companies and their teams become infinitely better, smarter, and healthier.