Women apologize 9x times more than men. And many times it is for things that we either did not do (at all, let along wrong) or can control. Too many sorrys and when it comes time to actually apologize, people may find it disingensous. Instead, let’s change our langauge to show empathy or even change our statement to gratitude.
WHAT YOU’LL LEARN:
Strategies to remove “I’m sorry” from our everyday speech
Saving our sorrys for when we are truly sorry
Ways to show empathy without relying on apologizing
THIS MIGHT BE FOR YOU IF YOU ARE:
Want to express empathy without apologizing
Want to learn ways to change your language while still be courteous
Deal with customers who may express issues and how to handle without apologizing
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