WHY THIS TOPIC:
The pressure to create great customer experiences and employee experiences has intensified within every industry and company today. So how do successful organizations adopt a mindset that instills
Event Info
WHY THIS TOPIC:
The pressure to create great customer experiences and employee experiences has intensified within every industry and company today. So how do successful organizations adopt a mindset that instills a greater focus on customer experience to create a competitive advantage? How do they also work to ensure their organizational values are embodied within their employee experiences where they matter most?
WHAT YOU’LL LEARN:
The importance of intentionally designing for both customer and employee experiences
Key behaviors associated with companies achieving success
Example strategies, methods and tools to help map and model your customer and employee experience
YOU MIGHT ENJOY THIS IF YOU ARE:
A founder or executive leader looking to align strategies, values and investments with customer or employee experience
Business or product leader managing a product or service experience
Manager or HR leader responsible for cultivating the employee experience
Jason Ulaszek is a Junto mentor and founder of Inzovu, a design agency that explores new ways to tackle and solve social problems through design. He’s passionate about creating comprehensive, unmatched product experiences and applying design thinking methods that lead for-profit companies to innovate and non-profits to tackle social challenges. He has a deep background in experience design and innovation for digital agencies, non-profits, and large corporations.