On April 14, 2020, we held a webinar featuring Kris Krisco, CCO of Buildout, Inc. (JuntoAlumni) and Raman Chadha, co-founder of The Junto Institute.

Kris and Raman shared how they are practicing emotional intelligence while working remotely, sheltering in place, and dealing with world developments.

Below is a recording of the webinar, through which you can hear their shared experiences, different approaches, and daily practices.

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  • It is not important how emotionally intelligent we are. What is important is how emotionally intelligent we can be.

  • We are all emotionally intelligent.

  • Emotional intelligence (EI) is not just a body of knowledge but how we put that knowledge to use.

  • We’ve learned at Junto that there is a linear path to building EI, resulting in 16 building blocks and 4 levels

  • Emotional intelligence has had the most impact on me professionally and personally. – Kris Krisco

  • Interacting with others has been a different world with emotional intelligence. I treat others as they want to be treated. – Kris

  • I ask, ‘Who is this person and how are they today?

  • Figuring this out and using this information to approach the person in the right way.

  • I listen a lot better and ask a lot of questions. I share what works for me. I am not telling people that they should do something. The practice of understanding before being understood has made a difference.

  • Journal, meditation, exercise to prep for the day to be present with people in the appropriate way.

  • What we’re feeling, why and impact – ask yourself these questions.

  • Am I being the best version of myself?

  • I’m aware of the different chemicals in the body and the result. I try to stop the release of “bad” chemicals and jumpstart the release of “good” chemicals.

  • Understanding our customers are having a hard time, are we living up to our values with our customers? Are we living to our values with our employees? Are we taking care of them?

  • We are doing business the right way by living to our values and doing that has been outstanding.

  • Self management is the most critical step of emotional intelligence. It creates the balance for ourself and how we show up for other people.

  • If you want to change the world you need to be the best at the darkest moment. How other people need me to show up.

  • Sleep is incredibly important.

  • Extending the time between stimulus and response. Widening the gap allows us to respond, not react. A response is a “reaction with thought.”

  • Meditating before the news, and was able to better consume the information.

  • Sleep is important, lifestyle is important: what we eat/drink how we spend our time, what exercise we get, etc.

  • Paying closer attention to these things in this environment If we are not taking care of ourself, self-care, it is going to be difficult to show up and our interactions with others.

  • Kris recommends Insight timer for a meditation app.

  • Start tiny with meditation, 3 minutes a day.

  • Meditation helped to create space between stimuli and response

  • Achievement Orientation: Our need and ability to pull ourselves by the bootstraps.

  • We need to find new motivators in these times to live to our values.

  • Empathy comprises sensing feelings and perspectives and taking active interest in others

  • Not easy to read people without all body movements on video calls is a challenge these days

  • Asking more questions to see how people are handling this, how are they feeling.

  • You can’t make assumptions, everyone is handling this differently.

  • Social awareness is the other side of the coin of self awareness: listening and speaking generously. Generous listening is where we are “giving” ourselves to others…with our ears, eyes, and body: squaring up to others.

  • Asking what I can do to help them – not making assumptions.

  • We are all going through this together, but we are all going through this differently.

  • There are endless opportunities to share optimism. There are things to look forward to and as leaders to deliver that good news. Be the light in the dark time.

  • Careful about sharing optimistic views in this time – self management, but also understanding how others are before sharing.

  • When can I be in the right mindset to inspire and motivate another.

  • Relationship management is the hardest level.