On May 12, 2020, we held a webinar featuring Patrick Tannous of Tiesta Tea.

Patrick discussed how he is putting his empathy and social awareness skills to use these days, both at work and at home. Patrick also shared experiences of his successes and challenges with empathy, as well as how he’s using the current times to fuel his personal growth.

Below is a recording of the webinar.

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  • Social Awareness:

    • Sensing feelings and perspectives

    • Taking active interest in others

    • Reading relationships and currents

    • Working with and serving

  • First time addressing a crowd without being able to see them and not being able to use social awareness

  • Social awareness is a super power for Patrick

    • This can at times take over my mind with the social awareness always “on”

    • Constantly reading the room, what are they talking about, what they are thinking and what is happening in the room

    • This can be a scenario where to shut it off there may be a reliance on something to turn this off (like alcohol)

  • Patrick shared that at a company holiday party with an investor’s girlfriend that did not know anyone and he was very concerned about her being comfortable the whole evening

    • This can take the fun out of events, having heightened social awareness

    • Overwhelming or constant social awareness can lead to social anxiety

  • When you are not social aware, that can lead to uncertainty,  you don’t know how to proceed or how to act

  • In order to have empathy you have to have a connection with others

    • Patrick can put myself in someone else’s shows and feel what they are feeling and share the emotions (like crying) with them

  • Three types of empathy:

    • Cognitive empathy – being aware of the situation, understanding it logically

    • Emotional empathy – taking an active interest and caring about it, feeling it emotionally

    • Compassionate empathy – Being moved to take action

  • Example: Tiesta Tea is seeing an up-tick in orders with the pandemic, which means a lot more work for the team and social awareness allows them to understand and act for the team:

    • Cognitive – knowing that an increase in sales means more work for the team

    • Emotional – entering the warehouse and picking up on the vibe in the warehouse that was not the normal, quiet – no music or talking, things being slammed

    • Compassionate – moved to act and treated the team to a great lunch, allowed the to sit, take a break and open up over lunch and ultimately allowing them to head into a great weekend

  • Example: Negative energy between two employees, identified it was brought about by managers and changed the approach, resulting in the negative energy dissipating

    • Thanking employees for caring

    • Recognizing both employees

  • Empathy vs. sympathy:

    • Sympathy – feeling for someone (understanding their feelings)

    • Empathy – feeling with someone (experiencing their feelings)

  • Using our social awareness:

    • Reaching out and asking others how they are feeling

    • Listening generously with eyes, ears and body

      • “When you listen with empathy to another person, you give that person psychological air”

      • Stop everything you do, square up to the person and listening to the person deeply

      • In remote settings, we can explain things like looking at another monitor or taking notes, that if in person would be understood, but providing that information in remote settings can be helpful

    • Reading non-verbals

    • Engaging cognitive empathy, using “I understand”

    • Communicating emotional empathy, using “I feel”

    • Doing/inferring what they want/need

  • Additional Tips:

    • Use the Emotion Wheel with others

    • Using pin video to read non-verbals on Zoom

    • Asking others to share personal experiences during quarantine

    • Asking people to share their life-shaping stories

    • Sending notes, letters and gifts in response to challenges

  • In today’s world, know that:

    • Our antennas are broken

    • We all need affirmation and recognition

    • How we communicate must change