WHY THIS TOPIC:
In 10 years, Todd Garcia has grown from being a customer service representative to being in a leadership role as Director of Account Management at cleverbridge.
Along the way,
Event Info
WHY THIS TOPIC:
In 10 years, Todd Garcia has grown from being a customer service representative to being in a leadership role as Director of Account Management at cleverbridge.
Along the way, he has discovered three simple “secrets” that form the basis of his leadership approach and cleverbridge’s success with serving customers. He’ll share his experiences with those three secrets at this roundtable.
WHAT YOU’LL LEARN
how to build an organizational culture that’s client-focused
how to build a strong brand in the market for customer service
strategies and tactics for building strong customer relationships
YOU MIGHT ENJOY THIS IF YOU ARE:
in a customer or client servicing role
a leader of customer support/success
wondering how to differentiate your company in a competitive marketplace
Todd Garcia is a self-proclaimed “client success nerd” who loves building relationships across markets, regions, and cultures. With personal core values of innovation, growth, connection, dedication, and mental health, Todd has spent virtually his entire career at cleverbridge, a global e-commerce services and technology firm. He has grown from being a Customer Support Representative, to Client Development Manager, to Senior Account Executive, to Director of Account Management today.