tue12jan8:30 am9:30 amOn ZoomThe 3 Secrets of Customer SuccessCustomer Support Roundtable, with Todd Garcia8:30 am - 9:30 am(GMT-06:00) View in my time WHO THIS IS FOR:Account Management,Customer Support,Leaders,Managers
WHY THIS TOPIC: In 10 years, Todd Garcia has grown from being a customer service representative to being in a leadership role as Director of Account Management at cleverbridge. Along the way,
WHY THIS TOPIC:
In 10 years, Todd Garcia has grown from being a customer service representative to being in a leadership role as Director of Account Management at cleverbridge.
Along the way, he has discovered three simple “secrets” that form the basis of his leadership approach and cleverbridge’s success with serving customers. He’ll share his experiences with those three secrets at this roundtable.
WHAT YOU’LL LEARN
- how to build an organizational culture that’s client-focused
- how to build a strong brand in the market for customer service
- strategies and tactics for building strong customer relationships
YOU MIGHT ENJOY THIS IF YOU ARE:
- in a customer or client servicing role
- a leader of customer support/success
- wondering how to differentiate your company in a competitive marketplace
Todd Garcia is a self-proclaimed “client success nerd” who loves building relationships across markets, regions, and cultures. With personal core values of innovation, growth, connection, dedication, and mental health, Todd has spent virtually his entire career at cleverbridge, a global e-commerce services and technology firm. He has grown from being a Customer Support Representative, to Client Development Manager, to Senior Account Executive, to Director of Account Management today.